Kindoo Privacy Policy

 

Last Modified: January 20, 2014

Thanks for using Kindoo. This policy explains how Kindoo collects, uses and protects any information that you give us when you use the Kindoo Website, Services or Consulting Services (“Services”).

This Privacy Policy is part of the Kindoo Terms of Service (“Terms”) posted at www.getkindoo.com/terms and is governed by it. Where terms in this document are capitalized but do not have a definition provided, the definition is as set forth in the Terms.

1. CHANGES

If there are any changes to this Privacy Policy, we’ll post them on the Website or send them to the last email address you gave us. Any changes will be effective as of the date we post on the Website or send the email. We won’t treat information of any open account differently from any other open account. If you object to changes in our Privacy Policy, we’ll have to terminate your account. That said, if we ever changed our Privacy Policy to expand our rights to use or disclose Personal Information for marketing purposes, you‘d be able to opt out without termination.

2. QUESTIONS

If you have any questions or comments, please email us at privacy@getkindoo.com. You may also contact us by postal mail at:

Kindoo
Privacy Department
29 Kilburn Road
Newton, MA 02465

3. INFORMATION WE COLLECT

Kindoo may collect the following types of information about you (“Personal Information”).

a. Information You Provide to Us

When you register to use the Services, communicate with our customer service team, send us an email, or post on our blog, you’re giving us information that we collect. That information may include your IP address, name, physical address, email address, phone number, credit card information, social login information, and other details like gender, occupation, and other demographic information. By giving us this information, you consent to your information being collected, used, disclosed, and stored by us, only as described in Terms and Privacy Policy.

b. Information From Your Use of the Service

We may collect information about how and when you use the Services. This information may include your IP address, time, date, browser used, devices used, User Content and actions taken by you within the application.

c. Cookies

When you register to use Kindoo, we store “cookies,” which are strings of code, on your computer. We use those cookies to collect information about when you visit our Website, when you use the Services, your browser type and version, your operating system, and other similar information. You may turn off cookies that have been placed on your computer by following the instructions on your browser, but if you block our cookies, it may be more difficult (and maybe even impossible) to use the Services.

d. Web Beacons

When we send emails to Members, we’ll sometimes track who opened the emails and who clicked the links. We do that to measure the performance of our email campaigns and to improve the Services for specific segments of customers. To do this, we may include single pixel gifs, also called web beacons, in emails we send. Web beacons allow us to collect information about when you open the email, your IP address, your browser or email client type, and other similar details. Reports are also available to us when we send you email, so we may collect and review that information.

e. Information from Other Sources

We may get more information about you, like name, age, and participation in social media websites, by searching the internet or querying third parties. We only collect data that’s publicly available or provided by a third party according to its terms of use.

f. We Never Sell Personal Information

We will never sell your Personal Information to any Third Party.

4. USE & DISCLOSURE OF YOUR PERSONAL INFORMATION

We may use and disclose your Personal Information only as follows:

a. To Promote Use of Our Services

For example, if you leave your Personal Information when you visit our Website and don’t sign up for any of the Services, we may send you an email asking whether you want to sign up. And if you use any of our Services, and we think you might benefit from using another Service we offer, we may send you an email telling you about it.

b. To Bill & Collect Money Owed to Us

This includes sending you emails, invoices, receipts, payment notices, and alerting you if we need a different credit card number. We use third parties for secure credit card transaction processing, and we send billing information to those third parties to process your orders and credit card payments.

c. To Send You System Alert Messages

For example, we may let you know about temporary or permanent changes to our Services, like planned outages, new features, version updates, releases, abuse warnings, and changes to our Privacy Policy.

d. To Enforce Compliance with Our Terms of Use & Applicable Law

This may include developing tools and algorithms that help us prevent violations.

e. To Provide Customer Support

This includes communicating with you about inquiries you make and providing tools, software, functionality and features you may request.

f. To protect the rights and safety of our Members and third parties, as well as our own.

g. To Meet Legal Requirements

For example, complying with court orders and valid subpoenas.

h. To Provide Information to Representatives & Advisors

For example, attorneys and accountants, to help us comply with legal, accounting, or security requirements.

i. To Prosecute & Defend a Court, Arbitration, or Similar Proceeding.

j. To Support & Improve the Services We Offer

k. To Communicate with You About Your Account

For informational, not promotional reasons.

l. To Transfer Your Information

For example, in the case of a sale, merger, consolidation, or acquisition. In that event, any acquirer will be subject to our obligations under this Privacy Policy.

m. To Send You Informational & Promotional Content That You May Choose (or “Opt In”) to Receive

You can stop receiving our promotional emails by following the unsubscribe instructions included in every email.

5. PUBLIC INFORMATION & THIRD PARTIES

a. Blog

We may have public blogs on our Website. Any information you include in a comment on our blog may be read, collected, and used by anyone.

b. Social Media Widgets

Our Websites may include certain social media features, like the Facebook Like button. These features may collect information about your IP address and which page you’re visiting on our site, and they may set a cookie to make sure the feature functions properly. Social media features and widgets are either hosted by a third party or hosted directly on our site. Your interactions with those features are governed by the privacy policies of the companies that provide them.

c. Third Parties

Our Services include links and integrations to other websites and services, whose privacy practices may be different from Kindoo’s. If you submit Personal Information to any of those sites, your information is governed by their privacy policies. We encourage you to carefully read the privacy policy of any Website you visit. Our offerings may include features or functionalities provided by third parties. In the process of providing such functionalities within our Services, your systems may automatically send certain technical information to the third party provider. The use of these third-party provided features or functionalities is subject to their own privacy policies. We may use agents and contractors in order to help operate our Services. Their use of information is limited to these purposes.

6. SECURITY

a. Notice of Breach of Security

If a security breach causes an unauthorized intrusion into our system that materially affects you, then Kindoo will notify you as soon as possible and later report the action we took in response.

b. Safeguarding Your Information

Kindoo accounts require a username and password to log in. You must keep your username and password secure, and never disclose it to a third party. Account passwords are encrypted, which means we can’t see your passwords. We can’t resend forgotten passwords either. We’ll only reset them.

7. COMPLIANCE

a. Accuracy

We do our best to keep your data accurate and up to date, to the extent that you provide us with the information we need to do that. If your data changes (like a new email address), then you’re responsible for notifying us of those changes.

b. Requests & Removal

We’ll give you access to any Personal Information about you that we hold within 30 days of any request for that information you make by emailing legal@getkindoo.com. Unless it’s prohibited by law, we’ll remove any Personal Information about you from our servers at your request.

c. Regular Reviews

We regularly review our compliance with this Privacy Policy. If we receive a written complaint, then we’ll respond to the person who made it.

Thank you for taking the time to learn about Kindoo’s Privacy Policy.